
BUYER FAQ
Frequently Asked Questions
Straightforward answers to common questions about handmade bag orders, customization, samples and delivery planning.
01Can I start with a small or trial order?
Order quantities depend on the selected design, materials and customization. Share your target quantity and we can confirm what is practical for the style you have in mind.
02Which details can be customized for my brand?
Color, materials, embellishments, hardware and branding details can be reviewed around your brief. Available options depend on the design and construction, and are confirmed before sampling.
03Can I review a sample before production?
Sample availability, cost and timing are confirmed for each design. Include a product reference or concept so we can advise on the next step.
04How do you check product details and quality?
We align the design, materials and finishing expectations with your brief or approved sample, then review the agreed product details before packing.
05How are production and delivery plans confirmed?
Timing and shipping arrangements vary by order scope, quantity, customization and destination. The production schedule, shipping method and destination details are confirmed with you before the order moves forward.
06What should I include in my first inquiry?
A design reference, target quantity, destination market and any customization or launch timing needs are a useful start. We value clear communication and will help clarify details that are still taking shape.